My agent found the best insurance deal that suited my needs. He was courteous, professional and patient throughout the entire process as this was my first home. I work in the customer service industry and it is refreshing to be treated like an individual rather than someone’s next commission check. There is virtually nothing I could tell you to improve based off my experience.
— John B.
Cory explained everything to me in a way that I understood. Patient with me when I had to put him on hold and very nice and respectful. He also left a message with Andy (I had a homeowners policy question) who got back to me within 20 minutes.
— Michael C.
Najwa N. was AMAZING. She spoke to me as if she cared about my business & me as a person. There needs to be more customer service reps like her.
— Monica B.
Jeremiah is wonderful! I will never go through another insurance company again, I will always use this service!
— Crista R.
Lindsey was amazing! She displayed extraordinary customer service and went above and beyond expectations! She even called my mortgage company and stayed on the line with me to talk with the mortgage company to solve my escrow account issue. She was phenomenal and truly cared about making sure I was taking care of. This is exactly how to retain a customer for life.
— Thompson V.
JC Harter made the transition very smooth, he explained everything in terms I would understand, JC let me know what to expect, what communication would be coming and when. Afterward I had a few questions regarding my old insurance, I sent JC an e-mail and he responded quickly with answers and followed up with me. I would refer anyone to Goosehead Insurance. Thank you JC for all your help, you took my anxiety away of dealing with something I was not familiar with and made it easy.
— Sharan W.
Drew Lee was excellent in responding to questions, explaining strength and weaknesses of companies, pointed me to TX database on customer feedback, researched BEST ratings of companies I questioned, etc. and provided stellar support. Other companies I investigated were far less supportive and inferior in answering my questions.
— Steve B.
Mark was extremely thorough in explaining insurance costs, coverage and options.
— Marcus S.
Andrew is always very helpful with advice and handles matters in a professional and efficient manner. I would definitely recommend Goosehead Insurance to others.
— Susan T.
“We have had nothing but excellent service from Brian Wolf. He is one of those people you feel like you have always known as a friend. He does all of the legwork for you in finding the best insurance for your needs. I highly recommend Brain to anyone looking for insurance.”
— Carmen P.